Kit Replacement Policy
Diagnostic testing kits are non-returnable and non-refundable. ELISA Technologies, Inc. stands behind the quality of all of our testing kits, and will provide replacements in the event of demonstrated kit failures or other error on our part. However, we do not accept kit returns that result from customer ordering errors, incorrect use of the kits, or reports of kit failure that are not accompanied by data demonstrating the problem. In the event of a verified kit failure, the customer will receive a replacement kit or credit towards the future purchase of a testing kit.
Please inspect your shipment upon receipt. If external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. If contents of the package are damaged, please contact our Customer Service Department at (352)337-3929 for product replacement.
For additional information, please refer to: Terms & Conditions